{"id":1957,"date":"2022-11-29T08:46:07","date_gmt":"2022-11-29T07:46:07","guid":{"rendered":"https:\/\/jazzfest.de\/faq\/"},"modified":"2025-05-01T14:07:25","modified_gmt":"2025-05-01T12:07:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/jazzfest.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Gronau<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

FAQ - Questions & Answers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I buy tickets?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t


\n
\n Here<\/a>
\n <\/strong>
\n<\/span> you can buy the tickets<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen does the box office open?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The box office opens 1 hour before the start of each concert.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if I lose my ticket before the concert?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Tickets are like cash. Lost tickets cannot be recreated for this reason. Therefore, please take
care of your tickets and keep them in a safe place.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat can I do if a concert for which I have already bought tickets has been canceled?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

In general, purchased tickets can only be returned to the advance booking office where they were purchased
. For tickets purchased online, please contact Eventim directly:
https:\/\/www.eventim.de\/helpcenter<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre the venues barrier-free?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our venues are all barrier-free.<\/p>\n

A disabled toilet is available.
We offer specially bookable wheelchair and companion spaces at the concerts in the B\u00fcrgerhalle; these must be booked in advance via the Gronau Tourist Information Office. Tel. 02562 99006.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I park?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Directions and parking<\/a><\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen does admission take place?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Admission usually takes place one hour before the start of the concert. Depending on the sound check, there may be deviations in
exceptional cases.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre there checkrooms where I can leave my jackets\/coats\/valuables?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Checkroom racks are available for free use directly in the entrance area of the B\u00fcrgerhalle. Unfortunately, the checkroom is not guarded, which means that no liability is accepted for the use of the checkroom.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I bring my own food and drinks to the concert?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

It is strictly forbidden to bring food and drink onto the premises. Exceptions apply to
visitors who must carry food and drinks due to illness after presenting a medical certificate
or a corresponding ID. Robert Meyer Catering offers
a gastronomic offer. There is also a snack cart in the outdoor area. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAm I allowed to take photographs or film during the concert?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The bringing and use of audio and video recording devices as well as photo and
film cameras is not permitted. It is prohibited to record or transmit audio or video recordings, descriptions or
concert experiences in whole or in part or to distribute them in any other way
via the Internet or other media or to make them accessible to other persons
or to distribute them commercially.
Please send your press accreditations to info@kb-gronau.de<\/a> at least one week before the Jazzfest. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAm I allowed to smoke in the venues?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, there is an absolute smoking ban inside the venues.
A smoking area is available in the outdoor area. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there a lost and found office for lost items?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If something has been lost, please contact our office:
Tel. 02562 7187-0<\/a> or info@kb-gronau.de<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Gronau FAQ – Questions & Answers Where can I buy tickets? Here you can buy the tickets When does the box office open? The box office opens 1 hour before the start of each concert. What happens if I lose my ticket before the concert? Tickets are like cash. Lost tickets cannot be recreated for […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1957","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/jazzfest.de\/en\/wp-json\/wp\/v2\/pages\/1957","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jazzfest.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jazzfest.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jazzfest.de\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/jazzfest.de\/en\/wp-json\/wp\/v2\/comments?post=1957"}],"version-history":[{"count":10,"href":"https:\/\/jazzfest.de\/en\/wp-json\/wp\/v2\/pages\/1957\/revisions"}],"predecessor-version":[{"id":5319,"href":"https:\/\/jazzfest.de\/en\/wp-json\/wp\/v2\/pages\/1957\/revisions\/5319"}],"wp:attachment":[{"href":"https:\/\/jazzfest.de\/en\/wp-json\/wp\/v2\/media?parent=1957"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}