FAQ - Questions & Answers


you can buy the tickets

Tickets are like cash. Lost tickets cannot be recreated for this reason. Give
so please take care of your tickets and keep them in a safe place.

Generally, purchased tickets can only be returned to the advance booking office where they were
were purchased. For tickets purchased online, please contact Eventim directly:

Our venues (Bürgerhalle, Cinetech) are designed to be barrier-free.

A WC suitable for the disabled is available.
We offer special bookable wheelchair and accompanying person seats at the concerts in the Bürgerhalle, these must be booked in advance via the Touristinfo Gronau. Tel. 02562 99006.

Admission is usually one hour before the start of the concert. Depending on the sound check, it can be in
deviations may occur in exceptional cases.

Directly in the entrance area of the Civic Hall there is a guarded checkroom where you can leave your personal
Items you can drop off. The cost for this is 2€.

Unfortunately, guarded checkroom is not offered in all other venues.

In principle, bringing food and drinks is prohibited. Exceptions apply to
Visitors:inside, the food and beverages due to illness after presentation of a medical certificate
or a corresponding identification card must be carried. Our Jazzfest caterer Duesmann offers
a gastronomic offer of food and beverages.

Bringing and using audio and video recording devices as well as photographic and
Film cameras is not allowed. It is prohibited to make audio or visual recordings, descriptions or
Record, transmit, or otherwise communicate concert experiences in whole or in detail
distribute or make available to other persons via the Internet or other media
or distribute them commercially.
Please send your press accreditations to at least one week before the Jazzfest.

No, there is an absolute ban on smoking inside the venues.
An outdoor catering area is available at the civic hall.

If anything has been lost, please contact our office:
Tel. 02562 7187-0 or