FAQ - Questions & Answers


you can buy the tickets

The box office opens 1 hour before the start of each concert.

Tickets are like cash. Lost tickets cannot be recreated for this reason. Give
Therefore, please take care of your tickets and keep them in a safe place.

In general, purchased tickets can only be returned to the advance booking office where they were purchased.
were purchased. For tickets purchased online, please contact Eventim directly:

Our venues (Bürgerhalle, Cinetech) are barrier-free.

A disabled toilet is available.
We offer specially bookable wheelchair and companion places at the concerts in the Bürgerhalle; these must be booked in advance via the Gronau Tourist Information Office. Tel. 02562 99006.

Admission usually takes place one hour before the start of the concert. Depending on the sound check, it can
Deviations may occur in exceptional cases.

There is a guarded checkroom directly in the entrance area of the Bürgerhalle where you can leave your personal belongings.
items can be handed in. The cost for this is 2€.

Unfortunately, all other venues do not offer a guarded checkroom.

It is strictly forbidden to bring food and drink onto the premises. Exceptions apply to
Visitors who are unable to eat and drink due to illness upon presentation of a medical certificate
or a corresponding identity card. Our jazz festival caterer Duesmann offers
a gastronomic offer of food and drinks.

Bringing and using audio and video recording devices as well as photo and video cameras is prohibited.
Film cameras are not permitted. It is prohibited to make audio or video recordings, descriptions or
to record concert experiences in whole or in part, to transmit them or in any other way
distribute or make available to other persons via the Internet or other media
or to distribute them commercially.
Please send your press accreditation at least one week before the Jazzfest to

No, there is an absolute smoking ban inside the venues.
An outdoor catering area is available at the Bürgerhalle.

If anything has been lost, please contact our office:
Tel. 02562 7187-0 or